Contemporary Challenges of Independent Hotels Automation on the Way to Achieving Competitiveness: Focus on the Hotel Services Market of the Black Sea Coast
More details
Hide details
Plekhanov Russian University of Economics, RUSSIA
Leonid A. Popov   

Department of Hospitality, Tourism and Sport Management, Plekhanov Russian University of Economics, Moscow, Russia
Online publication date: 2017-10-10
Publication date: 2017-10-10
Eurasian J Anal Chem 2017;12(Interdisciplinary Perspective on Sciences 7b):1415–1420
The relevance of the topic depends on the fact that due to the increasing influence of innovative processes, one of the main tools for ensuring competitiveness of independent hotels is the automation of business processes in the hotel management system. In this context, the purpose of this study is to identify possible problems of integrated automation of independent hotels using the example of the Black Sea coast hotel market and develop the recommendations for their overcoming. The research conducted by the authors revealed the main trends in the use of PMS by hotels on the Black Sea coast in the Russian Federation which clearly reflect the situation on the market of independent hotels in the region. The authors prove the necessity and provide methodology for the competent adoption of the complex automation system into the hotel’s operation. Results of the study suggested by the authors are of the practical value for the independent hotels aiming to increase the income, retain the market share and ensure competitive and progressive development of enterprise in conditions of dynamic transformation of the external environment.
Dzhandzhugazova, E. A., Zaitseva, N. A., Larionova, A. A., Petrovskaya, M. V., & Chaplyuk, V. Z. (2015). Methodological Aspects of Strategic Management of Financial Risks during Construction of Hotel Business objects. Asian Social Science, 11(10), 229-234.
Kim, W. G., & Ham, S. (2006). The Impact of Information Technology Implementation on Service Quality in the Hotel Industry. Information Technology in Hospitality, 4(4), 143-151.
Chathoth, P. K. (2007). The Impact of Information Technology on Hotel Operations, Service Management and Transaction Costs: A Conceptual Framework for Full-Service Hotel Firms. International Journal of Hospitality Management, 26(2), 395-408.
O’Connor, P. (2008). Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities. Journal of Hospitality Marketing & Management, 17(1-2), 59-77.
Leung, R., & Law, R. (2013). Evaluation of hotel information technologies and EDI adoption: The perspective of hotel IT managers in Hong Kong. Cornell Hospitality Quarterly, 54(1), 25-37.
Drousiotou, V. (2014). Investigating website usability and behavioural intention for online hotel reservations: a cognitive perspective (Doctoral dissertation). Brunel University, School of Information Systems, Computing and Mathematics. Retrieved April 11, 2017, from:
Gulmez, M., Ajanovic, E., & Karayun, I. (2015). Cloud-based vs desktop-based property management systems in hotel. USV Annals of Economics and Public Administration, 15, 1(21), 160-168.
Kozlov, D. A. (2014). Yield Management in Hotels. USA, Charleston: CreateSpace.
Kozlov, D. A. (2015). Information technology in hotel business. USA, Charleston: CreateSpace.
Kozlov, D. A. (2016). Quick guide to information systems in hotels. USA, Charleston, CreateSpace.
Kozlov, D. A., & Popov, L. A. (2013). Forecasting and Revenue Management in the Hospitality Business of the Russian Federation. Bulletin of the Plekhanov Russian University of Economics, 12(66), 49-56.
Pakhomov, Е. V. (2011). Complex automation of the hotel enterprise. News of Southern Federal University. Technical sciences, 124(11), 232-240.
Artyomova, Е. N., & Glebova, N. V. ((2016). Development strategy of hospitality and tourism industry. Orel: Orel State University named after I.S. Turgenev.
Dyuzheva, М. B., & Lukina, О. V. (2013). Adoption of modern automation systems in the hotel as a factor of increasing quality of customer service. In The current state and potential of tourism development in Russia: Materials of scientific and practical conference. Omsk: Omsk State Institute of Service, 141-143.
Nikolskaya, E. Y. (2015). Modern Problems and Prospects of the Hotel Business. The Way of Science, 1(11), 65-67.
Kobyak, M., Ilyina, E., & Latkin, A. (2015). Specifics of economic development of the experience economy in the hospitality and tourism industry. Russian Regions: Looking into the Future, 3, 27-36.
Kovaltchuk, A. P., Blinova, E. A., & Dedusenko, E. A. (2016). Improving the competitiveness of Russian enterprises of the industry of hospitality and tourism in modern conditions. Russian Economic Online Magazine, 4. Retrieved April 14, 2017, from:
Lisitzina, T. B. Pavlova, A. V., Khanmurzina, R. R., Vlasova, V. N., Chitalin, N. A., Maksimov, I. N., & Zakirova, V. G. (2015). Features of the Professional and Motivating Training Content Design for Students Majoring in “Tourism”. Asian Social Science, 11(1), 148-153.
Lepeshkin, V. A., Kulgachev, I. P., Blinova, E. A., Manteifel, E. A., & Romanyuk A. V. (2017). Business activity in the field of tour operator services in Russia and development of the national tourism. International Journal of Applied Business and Economic Research, 15(8), 53-70.